Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Non-returnable items include:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Exemptions:
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials.
- Flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in certain situations:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email notification about the approval or rejection of your refund.
Approved refunds:
- Will be processed and credited to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to post officially.
- Contact your bank, as processing time may vary.
If you have done all of this and still have not received your refund, contact us at contact@loozify.com.
Sale Items
Only regular-priced items may be refunded. Sale items are not refundable.
Exchanges
We only replace items if they are defective or damaged.
For exchanges, email us at contact@loozify.com and send your item to:
167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
- You will receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift or was sent to the gift giver first, the refund will be sent to the gift giver.
Shipping Returns
To return your product, mail it to:
167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF
- Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted.
- Depending on your location, the time it takes for exchanged products to reach you may vary.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need Help?
If you have any questions, please contact us at:
- Email: contact@loozify.com
- Phone: +44 7537 183520
- Address: 167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF
