FAQs
FAQ - Loozify Online Cat Store
1. Orders and Payment
Q: What payment methods do you accept?
We accept payments via credit cards (Visa, Mastercard, American Express).
Q: Can I modify or cancel my order after placing it?
Yes, orders can be modified or canceled within 24 hours of placement. Please contact us promptly at contact@loozify.com or call us at +44 7537 183520
Q: How do I use a promo code?
Enter your promo code in the designated box at checkout. The discount will be applied automatically if the code is valid.
2. Shipping
Q: What are your shipping times?
- Order Processing: 1-2 business days (excluding weekends and holidays).
Q: What are the shipping costs?
We offer free worldwide shipping on all orders.
Q: Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number to track your package on the carrier’s website.
Q: What should I do if my package is lost or damaged?
If your package is lost or damaged during transit, please contact us at contact@loozify.com as soon as possible. We will work with the carrier to resolve the issue.
Q: Who is responsible for customs duties and taxes?
All customs duties, taxes, and additional fees imposed during or after shipping are the responsibility of the customer.
3. Returns and Refunds
Q: What is your return policy?
You can return any item within 30 days of receipt, provided it is unused and in its original condition.
Q: How do I initiate a return?
Contact us at contact@loozify.com to receive return instructions. Once we receive and inspect the item, we will process your refund within 5-10 business days.
Q: Do I need to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the product is defective or a shipping error occurred.
4. Customer Support
Q: How can I contact you?
- Email: contact@loozify.com
- Phone: +44 7537 183520 (available Monday to Friday, 9 AM to 6 PM).
Q: Where are you located?
Our headquarters are located at:
167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF
